Archive
Could I have my two accounts combined?
Please contact support@wordy.com if you want us to merge two or more accounts on Wordy.
Read moreDo you offer 24×7 customer service?
Our editors are available 24×7. We also try to offer live support 24×7.
Read moreFor some customers, you support their marketing departments. What kind of texts do you edit?
We mostly work on marketing texts / localisation for these clients. For a lot of clients we also work with their communication and web departments.
Read moreIs your service widely used? How many customers do you have?
We have ~1,000 clients from all over the world. Some are very small and only use us once every six months, others use us several times every day.
Read moreIs there an additional cost to using more editors for a document?
We can only assign one editor to each job. If you split your document up into multiple jobs and send them in at the same time several editors can work on the different pieces, but this requires a very specific brief, even a house style, to maintain consistency of the document. Alternatively, create a small team and only let one or two editors work on your documents.
Read moreWhat if my paper is already quite decent and the editor only finds a few or no errors? Will I get compensation?
We don’t offer compensation since our editors are paid a specific amount for each job. If you’re not satisfied with an edit, you can send the job back to the editor or even claim your money back.
Read moreWhat will you do if I send my document to you?
We will start editing right away according to your brief.
Read moreCan I see jobs posted by other users of my account?
As an account owner you can track the usage of users but you cannot see the actual jobs.
Read moreDo editors work on a freelance basis for Wordy?
Yes, we do have select editors on a retainer basis though.
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