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How do I update my credit card information?
You can update your credit card information under the ‘Billing’ tab of your profile page.
Read moreIf I applied for an editor position using US English and did not pass the screen test, am I eligible to apply for a UK English position?
Yes, you’re welcome to take the UK English editing test as well.
Read moreHow do you find your editors?
We acquire editors through an online testing process. We also run a background check to verify the editor is really who he or she claims to be.
Read moreIs there a minimum order size/number of words per job?
Yes, we do have a minimum order size of 300 words. If you have several smaller jobs, you should consider putting them in the same document. That said, there’s no minimum words per job (we get short emails, for example).
Read moreWrong word count? According to my spell check my article contains 417 words, which is 21 words less than what your system counted.
We use the TIKA word counter for files with different formats like DOC, PDF, DOCX, PPT, etc. In general we deem a 5% variation as acceptable.
Read moreHow do you count the number of words for charging? I have a document that has many ‘screenshots’, which are actually copy/pasted text output from a software program. These do not need any proofreading, but I think they make up ~4000 words in my paper according to MS Word.
We count all words, so perhaps you could convert the screenshots into pictures or simply cut them out if you’re sure they are consistent.
Read moreDo you respect the confidentiality of the documents I send?
Yes. Our editors will treat your information as strictly confidential.
Read moreDo you keep legal issues/documents confidential?
Yes, all information and content on Wordy is kept confidential.
Read moreHow secure is my content?
All editors are individually checked and verified by Wordy. All data between your computer and Wordy is encrypted and all editors work from a non-disclosure agreement which can be individually signed and sent to you if needed.
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