Archive
I have a promo code, how do I apply it?
If you have a promo code, you can apply it on the checkout screen.
Read moreCan I choose a specific editor for my job?
If you’ve worked with a specific editor before, you can write the editor’s name in your brief when ordering. If you require an editor with specific competences, you can also write these in your brief. If you do not choose a specific editor, the most relevant editor will claim your job.
Read moreWhy am I seeing different currencies on the ordering page?
The currency you see on the ordering page depends on two factors:
1) If you aren’t logged in, the currency depends on your IP address/physical location. If you are logged in, the currency depends on the country settings for your account.
2) If you’re in the UK, Wordy shows prices in British pounds. If you’re located somewhere in the rest of Europe, Wordy shows prices in euros. If you’re located somewhere in the rest of the world, Wordy shows prices in U.S. dollars.
Read moreMy company is registered for EU VAT. Does your pricing include VAT?
If your company is based outside the UK, all your purchases will be zero-rated (i.e. you won’t pay VAT). If your company is based in the UK, we’ll add 20% UK VAT to all purchases.
Read moreHow do I update my credit card information?
You can update your credit card information under the ‘Payment details’ tab of your profile page.
To delete saved credit card details, simply delete the saved credit card from ‘Saved credit cards’:
I updated my company profile, but when I click on the invoice it doesn’t show the new information. How long does it take for the invoice to be updated?
Invoices are generated at the time of purchase. Any additional or amended company information will appear on future invoices.
Read moreHow do I add an editor team and a house style to my account?
Under Editor team and House style, you can find the settings for both your editor team and your house style.
With the editor team, you can set a team of editors with a specific professional or educational background.
When you’ve uploaded your house style, all editors working for you will have access to it for maximum consistency among jobs. Please note that selecting a very small editor team and then locking it can have a big impact on your turnaround times!
Read moreCan I buy pre-paid credits to pay for jobs in advance?
Yes, if you log in to your account and go to Buy credits, you can still buy credit packages that all the users of your account can use. You can use credits for one or multiple orders and for all users of your account. Credits don’t expire, so what you don’t use today you can use next week or next month.
Read moreDo you offer a discount for larger jobs?
Yes. There’s an automatic discount of 5–20% for jobs of between 5,000 and 300,000 words.
Read moreIf I applied for an editor position using US English and did not pass the screen test, am I eligible to apply for a UK English position?
Yes, you’re welcome to take the UK English editing test as well.
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