Archive

How do I update my credit card information?

13 August 2016 | Anders Schepelern

Update payment details

You can update your credit card information under the ‘Billing’ tab of your profile page.

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If I applied for an editor position using US English and did not pass the screen test, am I eligible to apply for a UK English position?

13 August 2016 | Anders Schepelern

Yes, you’re welcome to take the UK English editing test as well.

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How do you find your editors?

13 August 2016 | Anders Schepelern

We acquire editors through an online testing process. We also run a background check to verify the editor is really who he or she claims to be.

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Is there a minimum order size/number of words per job?

13 August 2016 | Anders Schepelern

Yes, we do have a minimum order size of 300 words. If you have several smaller jobs, you should consider putting them in the same document. That said, there’s no minimum words per job (we get short emails, for example).

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Wrong word count? According to my spell check my article contains 417 words, which is 21 words less than what your system counted.

13 August 2016 | Anders Schepelern

We use the TIKA word counter for files with different formats like DOC, PDF, DOCX, PPT, etc. In general we deem a 5% variation as acceptable.

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How do you count the number of words for charging? I have a document that has many ‘screenshots’, which are actually copy/pasted text output from a software program. These do not need any proofreading, but I think they make up ~4000 words in my paper according to MS Word.

13 August 2016 | Anders Schepelern

We count all words, so perhaps you could convert the screenshots into pictures or simply cut them out if you’re sure they are consistent.

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How is a page defined?

13 August 2016 | Anders Schepelern

A page is defined as 400 words.

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Do you respect the confidentiality of the documents I send?

13 August 2016 | Anders Schepelern

Yes. Our editors will treat your information as strictly confidential.

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Do you keep legal issues/documents confidential?

13 August 2016 | Anders Schepelern

Yes, all information and content on Wordy is kept confidential.

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How secure is my content?

13 August 2016 | Anders Schepelern

All editors are individually checked and verified by Wordy. All data between your computer and Wordy is encrypted and all editors work from a non-disclosure agreement which can be individually signed and sent to you if needed.

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