The term ‘Wordy’ or ‘us’ or ‘we’ or ‘our’ refers to the English company Wordy Limited as the owner of the website ‘wordy.com’ whose registered office is Second Floor Cardiff House, Tilling Road, London NW2 1LJ, England. Wordy Limited is registered with the UK government register of UK companies under company number: 07443366.
The term ‘client’ or ‘clients’ or ‘you’ refers to you as the client of our editorial services.
The term ‘copy-editor’, ‘proofreader’, ‘editor’ or ‘editors’ refers to our partner(s) offering editorial services to you through our website.
The term ‘content’, ‘document’, ‘text’ or ‘job’ refers to any written material you send to Wordy for editing.
The term ‘work’ refers to the text from you that has been edited by a copy-editor.
The term ‘copy-editing’, ‘proofreading’ or ‘editing’ refers to the work done by editors.
Wordy may change these terms by updating this page. You should check this page from time totime to ensure that you are happy with any changes. These terms are effective from 1 February 2012.
Wordy is a real-time service that lets you add professional, human copy-editing and proofreading to everything you write. It is essential to us that you know what to expect, and copy-editors know what to deliver.
When sending content to Wordy, you receive an instant price quote. The quote includes checking and correcting the grammar, spelling, punctuation, consistency and textual structure. All quotes are non-binding.
Copy-editors work from a standardised set of guidelines that describes in detail the process by which all documents are edited.
When you place an order on Wordy, the payment is transferred to a dedicated holding account. Payment does not accrue interest while in holding. All payments are made in either EUR, USD or GBP and are exclusive of customs duties and other taxes apart from UK VAT.
You have four days from the next business day to evaluate, accept or claim a re-edit. The payment is not credited to Wordy before your acceptance of the job.
3. Funds and refunds
Wordy does not offer any refunds if you haven’t used Wordy’s editing or rewriting services after purchasing a plan. Wordy will only offer to refund jobs that have been processed on Wordy and only to your Wordy account. Funds in your Wordy account cannot at any given time exceed $2,000.
Copy-editing of your text includes checking the grammar (correction of all grammatical errors), spelling (correction of all spelling errors), punctuation (correction of all punctuation errors), consistency (imposing a consistent style) and textual structure (ensuring that the structure is well organised). Copy-editing does not include development (any writing apart from ensuring consistent structure), rewriting, ghost-writing or critique or evaluation of the text.
5. Delivery and deadlines
All dates and times provided for the delivery of the content are approximate, and based on previous orders of the same size. Wordy cannot be held liable for any loss or damage caused by a later delivery time than the approximate one.
6. The copy-editor’s right to refuse the job
Upon acceptance of the text, the copy-editor has the right to refuse the job if it doesn’t meet the standard that makes it possible for the copy-editor to complete the job. This also includes when the copy-editor discovers that he or she cannot carry out the job to an acceptable standard for whatever reason. If the copy-editor refuses the job, you will be notified via email, and your payment reimbursed.
7. The clientʼs right to refuse the work
When copy-editing has been completed, you have four days from the next business day to evaluate, accept or claim a re-edit. If you fail to do so, you are deemed to have accepted the work.
If you do not accept the work, you can claim a re-edit, stating your explicit reasons for doing so. When claiming a re-edit, you must have made no changes to the content, and addressed all notes and comments from the copy-editor. If you fail to provide a reason for your refusal of edited text, you are deemed to have accepted the work.
If you claim a re-edit, the copy-editor will do the re-edit at no extra cost to you.
If you do not accept the re-edited content, and your claim is legitimate and supported by substantive proof, your payment will be reimbursed, and the copy-editor will not receive any payment.
Wordy acknowledges that copy-editors may be privy to confidential information in the form of sensitive or unpublished material. To ensure client confidentiality, all Wordy copy-editors shall agree to work under a non-disclosure agreement by using the service. The non-disclosure agreement can be found in full on the page ‘Non-disclosure agreement’.
Please note: With extremely sensitive material you should think twice before sending it to Wordy. Wordy cannot be held liable for the leaking of any material in any shape or form by copy-editors.
Though we strive to provide an excellent service with an outstanding product, we will in no way be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, Wordy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. It is the clients’ responsibility to safeguard any original material sent to Wordy.
Though Wordy keeps both original and edited documents with every order history, Wordy cannot be held responsible by the copy-editor or the client for any loss of data on the website. The client is solely responsible for any obscenity, blasphemy, racism, plagiarism and reproduction of copyrighted material.
10. Re-edits and money-back guarantee
Given the human element inherent in all editing and proofreading assignments, Wordy offers a comprehensive guarantee of our work based on a combination of free re-edits and a refund in cash or credit based on a head editor review:
- For each job you can claim up to three free re-edits by the same editor. All claims of re-edits must be made before the job auto-closes after 72 hours.
- If, after claiming up to three free re-edits, you’re still not satisfied, we will offer you a refund in cash or credit. A cash or credit refund is based on a review by a head editor. For example, if the head editor finds that the original editor found and corrected only 90 per cent of the errors in a text, we will offer you a 10 per cent refund in cash or credit. All refund claims are processed within 72 hours.
If you have any questions or concerns about these terms and conditions, contact us at firstname.lastname@example.org.
13. Governing law and venue
This agreement is governed by the laws of England.
Any dispute arising out of or in connection with this agreement, including any disputes regarding its existence, validity or termination, will be settled by arbitration arranged by English Arbitration in accordance with the rules of the arbitration procedure adopted by English Arbitration and in force at the time when such proceedings are commenced.