Archive

Do you support multi-iterations?

8 August 2016 | Anders Schepelern

After the job is returned to you, you can ask the editor to fix things you don’t like. If you rewrite the text or add new content, you would need to create a new job.

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When I get something edited, do I see tracked changes?

8 August 2016 | Anders Schepelern

Yes, if you send in a Word document or paste your text you’ll be able to see the changes. If you send in PPTs, PDFs or XLSs, tracked changes is not available.

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Is the time estimated for delivery the time I will get the document back, or the time the document will be delivered to the editor?

8 August 2016 | Anders Schepelern

It’s the time for getting the document back.

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How long does it normally take until a job is allocated to an editor?

7 August 2016 | Anders Schepelern

90% of jobs are allocated to an editor in less than one hour.

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Can I set a deadline?

7 August 2016 | Anders Schepelern

No, we aim to start processing jobs right away, and you can always mention your deadline in your brief, but at the moment you cannot set a deadline.

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Do you guarantee the return time?

7 August 2016 | Anders Schepelern

No, but 80%+ of all jobs are returned within the estimated delivery time and we have support editors in multiple time zones to make sure jobs are processed as quickly as possible.

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What happens if I deactivate my account?

7 August 2016 | Anders Schepelern

Deactivating your account deactivates your account information and order history, and will mean that you are no longer able to access your files, invoices and order history. Account deactivation is carried out instantly, so please choose this option with caution.

 

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How do I edit my credit card information?

7 August 2016 | Anders Schepelern

If your credit card information has been updated since your last order, you will be prompted to update your details when reordering. You can also update your credit card information on the ‘Billing’ page.

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Do you offer a money-back guarantee or refund?

7 August 2016 | Anders Schepelern

Yes (see ‘Re-edits and money-back guarantee’), and if you’re not completely satisfied with our work, you can claim up to three re-edits from your editor, free of charge.

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Can I get a refund of unused credit in my account?

7 August 2016 | Anders Schepelern

We will refund any unused credit in your account minus a 20% handling fee.

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