Why hasn’t my job been picked up by an editor yet?
When you create an order, we give you an approximate delivery time. The approximate delivery time is not a promise but an indication of when you can expect your job returned to you.
If your job hasn’t been picked up, or even if the approximate delivery time has passed, please know we’re working hard to assign your job to the first available editor.
Please also check whether you’ve locked in your editor team, which can have a big impact on the expected delivery time (but will not show in the approximate delivery time).